Shockproof Hard iPad Case 9.7 inch Rose Gold
Refund policy
We only accept returns for defective or faulty products. We do not offer refunds or exchanges for change-of-mind purchases.
If you receive a defective or incorrect item, you must notify us within 14 days of purchase to request a return. The item must be in its original packaging and condition, unused, with all original tags attached.
Customers are responsible for all return shipping costs unless the return is due to our error (e.g., wrong or defective item received). We recommend using a registered and traceable service to ensure the package reaches us safely.
To initiate a return for a defective product, please contact us at info@tshinecase.com.au for further instructions. Returns sent without prior approval will not be accepted.
FAQ
Is my payment information secure?
100%. We use Shopify’s secure checkout with full SSL encryption to protect your personal and payment information. Your data is safe with us.
How long will shipping take?
Orders are usually processed within 1-2 business days, and shipping within Australia typically takes 2–6 business days. We also offer Express Shipping for faster delivery.
What if my package is lost in transit?
If your package hasn’t arrived within the estimated time, please contact us. We’ll work with the carrier to track it down or send a replacement if confirmed lost.
Do you offer bulk or business orders?
Yes, we offer bulk discounts and supply options for schools, businesses, and retailers. Please get in touch via our Contact Us page for a custom quote
What materials are your phone cases made from?
Our phone cases are made from high-quality materials such as TPU, silicone, PC (polycarbonate), and hybrid blends that offer both protection and style.
Will your cases affect wireless charging or signal reception?
No. Our cases are designed to be wireless charging-friendly and do not interfere with your phone's signal, Wi-Fi, or GPS. For best results, we recommend slim, MagSafe-compatible or Qi-certified designs.
My phone has a screen protector — will your case still fit?
Most of our cases are compatible with standard screen protectors. If you're using a thick glass protector, we recommend checking the case design description to ensure a perfect fit.