Frequently Asked Questions

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How do I make a repair booking?
If you need to repair your phone or iPad, you can make an online booking with T Shine Case. Follow the steps to enter details about the device, the issues it's experiencing, and choose a nearby store along with a convenient date and time for the repair. You'll receive an instant online price.

What phone and iPad models do you repair?
We repair a range of models including iPhone, iPad, and Samsung devices, covering various issues. We also offer repairs for Oppo, Google Pixel, and Samsung A series models, although availability varies by location. Please contact us to check specific options.

How do I book multiple devices for repair?
Our booking form allows for single-device bookings. For multiple devices, you can make separate bookings or email us for assistance. If you're a business or school with multiple devices, including staff phones or other tablets, contact us to discuss how we can help.

How do I reschedule my booking?
Need to reschedule? No problem! Email us to arrange a new date or time.

How do I cancel my booking?
To cancel a booking, email us to let us know. If you can't find the necessary details, contact us, and we'll assist you with canceling.

I don’t see my issue listed on the booking form
If your device's issue isn't listed, email us for assistance. Please note that we can't help with software issues, device or network unlocking.